Frequently Asked Questions
Your guide to shopping the latest tech at Electronic City
Are all products at Electronic City original and under warranty?
Yes, we guarantee that all electronics are 100% original. Every product comes with a standard manufacturer's warranty to ensure your peace of mind.
How long does shipping take within the region?
We strive for speed. Local deliveries typically arrive within 2-3 business days, while regional shipping may take 5-7 business days depending on your location.
What payment methods do you accept?
We accept a variety of secure payment options including Credit/Debit cards (Visa, MasterCard), Mada, Apple Pay, and Cash on Delivery for eligible orders.
Can I return a product if I change my mind?
You can return most products within 7 days of delivery, provided they are in their original, unopened packaging with all seals intact.
How can I track the status of my order?
Once your order is dispatched, you will receive an email and SMS containing a tracking link and a unique tracking number to monitor your shipment in real-time.
Do you offer technical support for purchased devices?
Absolutely. Our technical team is available via WhatsApp or email to assist you with initial setup or troubleshooting for any device purchased from our store.