Returns & Exchanges

At Electronic City المدينة الالكترونية, we strive for your complete satisfaction with every purchase. If your electronic device is defective or does not meet your expectations, you may return or exchange it within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to 'Order History' to select the item you wish to return and submit a formal request.

• 2.
  Pack the Product

  Ensure the device is placed in its original packaging with all accessories, manuals, and the original invoice included.

• 3.
  Schedule a Pickup

  Our courier partner will contact you within 48 hours to collect the package from your doorstep at no additional cost for defective items.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the product's condition, your refund will be processed to the original payment method within 7 to 10 business days.